Created on Thursday, 17 January 2013 15:10
by: Dr. Tim Cann
One of the free-standing surgery centers that is serviced by ASPA is the Glasgow Surgery Center. ASPA has associated with the Glasgow Surgery Center for more than a decade, during which we have provided exclusive anesthesia services. We collaborate closely with the facility to provide safe, efficient, excellence in anesthesia care that is patient-centered and convenient for the community.
In an effort to benchmark the ongoing quality of the patient experiences at the Glasgow Surgery Center, the facility has had an ongoing 23- point patient satisfaction survey to identify and measure broad categories of patient satisfaction with their experience in the facility.
The patient satisfaction survey is administrated by CTQ Solutions, LLC, the nation’s largest national surveying and benchmarking provider in the healthcare field. They have over 500 participating free-standing surgery centers from which they sample patient responses, and against which Glasgow Surgery Center can benchmark performance.
We feel that we share in the impressive record of patient satisfaction of the facility overall with an Overall Performance of 96.1 % versus a National Average of 93.9%.
In fact, we significantly outpaced national averages in the two anesthesia-specific indicators of patient satisfaction where we were benchmarked:
Anesthesia staff was courteous and friendly
Staff spent adequate time reviewing my anesthesia care and answering my questions
Of the 23-point performance indicators for the facility, 2 of the top 3 national rankings for the facility were in the anesthesia-specific indicators (ranking 16th and 18th nationally of a total of 512 participating free-standing surgery centers).In 2012, the Glasgow Surgery Center was one of only 36 surgery centers nationally to have received recognition by CTQ with its annual prestigious APEX Quality Award, which has been adopted as one of the more prestigious awards in the healthcare industry. This national distinction recognizes outstanding healthcare organizations that demonstrated the highest level of excellence in patient satisfaction and overall care over a 12-month period with key performance indicators tied closely to clinical, operational, and interpersonal measures that are paramount drivers in the evaluation process.
More notably, in 2012, the Glasgow Surgery Center was awarded the APEX Quality award for a fourth consecutive time; one of only 12 surgery centers nationally to achieve this recognition. ASPA, as an integral associate and collaborator with the Glasgow Surgery Center and exclusive anesthesia provider, proudly shares in the accomplishment of this prestigious award.